Policyholder support after the bind.

Common policyholder questions

• How do I report a claim to Ellie Insurance Group?
  Call 813-582-5215 as soon as reasonably possible. Claim reporting instructions vary by carrier and policy type. Some carriers allow online reporting, some use phone intake, and others require specific forms or documentation. The agency can help point you toward the correct reporting path. Address urgent safety needs first — if someone is injured or property is unsafe, call emergency services before documenting the incident.
• What information should I gather before reporting a claim?
  Gather as much information as you can without delaying urgent safety steps. Photos, written notes, witness names, police reports, invoices, estimates, and correspondence may all be useful. For commercial auto claims, include driver information, vehicle information, location, other parties, and any report number. For property claims, include photos, date of loss, cause of damage if known, and steps taken to protect the property from additional damage.
• How do I request a certificate of insurance?
  Provide the certificate holder's legal name, mailing address, project name, jobsite address, required wording, contract page showing insurance requirements, and the deadline. If the request includes additional insured status, waiver of subrogation, primary and noncontributory wording, completed operations, or other wording, include the contract language. Some wording may require policy endorsements and carrier approval.
• Can the agency add any wording I want to a certificate?
  No. A certificate of insurance is a summary of certain policy information as of the date issued — it does not amend, extend, or alter the policy by itself. Ellie Insurance Group can only issue wording that is supported by the policy or by an endorsement the carrier has approved.
• Where do I make a payment on my commercial insurance policy?
  Billing is usually handled by the insurance carrier or finance company, depending on how the policy was set up. Review the invoice, cancellation notice, finance agreement, or payment reminder for instructions. The agency can help identify where a payment should be made or help you understand a billing notice, but payments are often completed through the carrier or finance company's payment portal.
• What should I do if I receive a cancellation notice?
  Contact Ellie Insurance Group immediately at 813-582-5215. Cancellation notices are time-sensitive and missing the payment deadline can affect policy status. The agency can help you understand the notice, identify the correct payment path, and confirm reinstatement procedures with the carrier when applicable.
• When should I report a business change?
  Report changes before they become urgent when possible. A vehicle should be reviewed before it is placed into business use. A new location should be discussed before operations begin there. A contract should be reviewed before a certificate deadline. A business that expands from Florida into Texas, Georgia, the Carolinas, New Mexico, or Utah should make sure state-specific insurance questions are addressed.
• Will every policy change be approved automatically?
  No. Policy changes may require underwriting review, additional premium, forms, applications, inspections, or carrier approval. Ellie Insurance Group can help gather information and submit requests, but the carrier determines whether and how a change can be processed.
• How should I prepare for renewal?
  Gather updated payroll, revenue, driver lists, vehicle schedules, location details, equipment schedules, property improvements, lease changes, contracts, and claim information. Renewal is one of the best times to confirm whether your policy information still matches your business. If you receive renewal questions from Ellie Insurance Group or the carrier, respond promptly so underwriters can review terms in time.
• What if I am not yet a policyholder but want to compare insurance options for your business?
  Use Instant Quote to begin. Submit your business and contact information, describe operations, and we will follow up to confirm what the carrier marketplace can support. Existing policyholders should call 813-582-5215 for service support.