Your information, handled with care.

Introduction

Ellie Insurance Group ("Ellie Insurance Group," "we," "us," or "our") is an independent business insurance agency. This Privacy Policy explains how we collect, use, share, and protect information about visitors to this website and clients who request quotes, bind coverage, request service, or interact with the agency through phone, email, or other channels.

We respect the privacy of every business owner and individual we serve. This policy applies to information collected through this website, through our agency systems, and through interactions with our team. Please read it carefully so you understand how information is handled.

Information we collect

We collect information that helps us evaluate, place, service, and renew commercial insurance coverage. The exact information depends on the request, the line of business, the carrier, and what is required by underwriters.

• Business identification information — business name, DBA, ownership, mailing and physical addresses, EIN/FEIN, business type, years in business, and licensing information.
• Contact information — names, phone numbers, email addresses, and preferred communication channel for owners, officers, employees, drivers, and authorized representatives.
• Underwriting information — payroll, revenue, employee count, class codes, vehicle schedules (VIN, year, make, model, use), driver schedules (name, DOB, license, MVR information), property details (address, occupancy, construction, roof age, protection, square footage), equipment schedules, and operations descriptions.
• Loss history — prior policy information, loss runs, claims history, open and closed claims, and circumstances surrounding past incidents.
• Contractual and operational information — contracts, leases, certificates of insurance, additional insured requirements, project information, and jobsite documentation.
• Payment and billing information — billing addresses, payment method information processed by carriers or premium finance companies, and finance agreement details.
• Website usage information — IP address, browser type, device information, referring page, pages viewed, search terms used to reach the site, and similar technical information collected through standard web analytics.

How we use information

We use information to support the agency relationship and to operate the agency lawfully and effectively.

• To respond to quote requests and submit applications to insurance carriers, wholesalers, and program administrators.
• To bind, issue, service, and renew commercial insurance policies.
• To issue certificates of insurance, process endorsements, and respond to billing or claim inquiries.
• To communicate with policyholders about renewals, audits, premium notices, claim updates, and policy changes.
• To comply with state insurance regulations, carrier requirements, and applicable laws.
• To improve our website, service workflows, and the quality of information provided to clients.
• To detect, prevent, and respond to fraud, misrepresentation, security incidents, or unlawful activity.

How we share information with carriers

To obtain quotes and bind coverage, we share submission information with insurance carriers, wholesale brokers, program administrators, premium finance companies, and other parties who participate in placing or servicing your coverage. Each carrier and program has its own privacy practices governing how it handles your information once received.

We share information only with parties who have a legitimate role in evaluating, placing, servicing, billing, or supporting the policy. We do not sell personal information to third parties for unrelated marketing purposes.

Service providers and vendors

We use service providers to support our agency operations, including agency management systems, document storage, secure messaging, accounting, marketing, and website hosting. These providers may process information on our behalf in order to perform their services. They are required to handle information consistent with this policy and applicable law.

Legal disclosures

We may disclose information when required to do so by law, court order, subpoena, regulatory request, or other legal process. We may also disclose information to protect the rights, safety, or property of the agency, its clients, or others, and to investigate or address suspected fraud, misrepresentation, or unlawful activity.

Security

We use commercially reasonable technical and administrative safeguards to protect the information we hold, including secure agency systems, restricted access to client files, and encryption where appropriate. No method of transmission over the Internet or method of electronic storage is 100% secure, but we work to protect information consistent with industry practices.

If you believe an account, document, or communication associated with your business has been compromised, contact us promptly so we can review the issue.

Retention

We retain information for as long as needed to support active policies, complete renewals, document service requests, respond to claims, comply with carrier requirements, and meet legal and regulatory recordkeeping obligations. After that period, information may be archived, anonymized, or deleted consistent with our retention schedule and applicable law.

Your choices

Business owners can choose what information to share when requesting a quote or service. Some information is required to evaluate, place, or service coverage — without it, we may not be able to obtain quotes or complete service requests.

If you would like to update business contact information, change communication preferences, or ask a question about how your information is used, contact the agency using the information at the bottom of this policy.

Children's privacy

This website is intended for business owners, agents, and other adult users. We do not knowingly collect information from children. If you believe a child has provided information through this site, contact us so the information can be reviewed.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulations, or business operations. The most current version is posted on this page with the effective date noted at the top.

Contact

For questions about this Privacy Policy or how your information is handled, contact Ellie Insurance Group:

• Phone: 813-582-5215
• Email: info@ellieinsurancegroup.com
• Mail: Ellie Insurance Group, Florida